Shipping and Returns
Shipping and Returns
US Shipping
International Shipping
When will I get my order?
What will my package look like?
Order Confirmation
Returns and Refunds
Our 90 Day Money-Back Guarantee
Returns Policy
Refunds
Shipping
We like to keep things simple here, that’s why we use flat rate postage from USPS.
US Shipping
| Method | Estimated shipping time | Cost |
| USPS First Class | 5-7 Days | $8.00 |
| USPS Priority | 3-4 Days | $12.00 |
| USPS Priority Express w/guarantee | 2-3 Days | $30.00 |
Products shipped to US addresses are sent through the United States Postal Service. Please see the shipping table above for estimated shipping times.
Healthy Hemp Oil is not liable for shipping delays caused by USPS.
International Shipping
| Method | Estimated Shipping time | Cost |
| USPS International Delivery | 10-14 Days | $35.00 |
Products shipped to addresses outside of the US are dispatched by the United States Postal Service, and delivered via your country’s local postal service.
International shipments are usually delivered in 10-14 days. However, it may take longer depending on how long it takes for Customs to process parcels entering your country.
Healthy Hemp Oil is not responsible for delays, damage or loss caused by your country’s customs or postal service.
Do you ship to my country?
Yes, we ship our hemp products globally! Our products have shipped to over 40 countries worldwide and we even ship daily to places like Australia and the UK. Please check our list of “Countries We Ship To” here.
Unfortunately, due to Canadian law, we are unable to ship to Canada at this time.
When will I get my order?
We ship orders from our warehouse Monday through Friday from 9am-4pm (Eastern Time). We do not ship orders on weekends or public holidays.
Orders placed on a weekday will ship out the following day. Orders placed over the weekend or on public holidays will be shipped on the next business day.
Once an order is shipped you will be sent tracking information, so you can follow your purchase all the way to your doorstep.
US delivery times
For estimated shipping times for US orders, please see US Shipping.
International delivery times
International shipments are usually delivered in 10-14 days. However, it may take longer depending on how long it takes for Customs to process parcels entering your country.
Products shipped to addresses outside of the US are dispatched by the United States Postal Service, and delivered via your country’s local postal service. Healthy Hemp Oil is not responsible for delays, damage or loss caused by your country’s customs or postal service.
What will my package look like?
While all of our products are 100% legal in the U.S. and many countries abroad, we do send all of our orders in discreet packaging (see below for examples). Most packages will come in the brown cushioned envelope below, while Priority Mail (Regular and Express) will come in the red and white envelopes and boxes depending on the size of your order.
Parcels are discreetly labelled (don’t worry, there’s no mention of hemp or cannabis) and marked as a food and beauty supplement.
Order Confirmation
We take security seriously. Our Order Confirmation process has been designed to help protect our customers from unauthorized orders.
If you are located in the USA with an order of $500.00 or more, or if you are an international customer with an order of $350.00 or more, we require you to confirm your order via phone or email before we can process payment.
Our Order Confirmation process
Once your order is placed on our system, you will receive an email from our customer service team to confirm your order. Alternatively, you can contact us directly to confirm the purchase. Simply via email us at [email protected] with your order number, stating that you approve the purchase.
Returns and Refunds
At Healthy Hemp Oil, If you are not entirely satisfied with your purchase, we’re here to help.
Our 90 Day Money-Back Guarantee
Try our premium line of Hemp Oil products for a full 90 days, 100% Risk-Free. If you don’t love it, we insist that you get 100% of your money back. We’ll even eat the credit-card processing fees. We’re offering this unbeatable guarantee because we truly want this to be a risk-free option for you. Try it! If you don’t love it, just email us at any time during the first 90 days and we’ll refund 100% of the price.
90 Day Money-Back Guarantee terms and conditions:
Under our guarantee, you may return any item EXCEPT bulk items for a refund of the original purchase price. Bulk items include:
- 10g tubes of Herbal Renewals (Blue, Green, Gold)
- 6-packs of Herbal Renewals Tubes (Blue, Green, Gold) Label
- Any single product type ordered with a quantity of 3 or more.
We hate to limit our 90 Day Money-Back Guarantee, but these bulk items are not “starter” orders and we assume that customers are well familiar with hemp oil and its constituents before purchasing items in bulk.
We reserve the right to make exceptions to this policy if we feel it is being abused.
Returns Policy
In the unlikely event that you receive a defective item or an incorrect product, please email us at [email protected] and we will assist you in arranging a return or refund. Please include your name, order number and photos of the defective product and order receipt.
Returns must be received within 10 days of return request, or within 90 days of the original product order date – whichever is first.
Healthy Hemp Oil reserves the right to reject returns beyond the return period limit.
Please note that HHO is not responsible and will not issue refunds for any international shipments that are lost or taken by customs.
Please allow up to 14 days for return processing. You will be notified via email once your return has been processed.
If you have any questions about this policy, please contact us at [email protected].
Refunds
Refunds will be offered at our discretion, in accordance with our Returns Policy.
Credit Card orders
Credit card orders will be refunded to the card used for your most recent purchase of each specific item. Please note it may take several days for the banks to process your refund.
How to make a return
To return an item, simply email us at [email protected] or call 1-844-HEMPOIL (436-7645) to start the return/refund process.
If you have any questions about our return policy or about a specific return, please contact us.
Have more questions?
Contact us and we’ll be happy to help 🙂