Frequently Asked Questions
Unfortunately, due to regulations for CBD in the country we had to suspend our shipments to Canada.
Have a question about our shipping policies? This page will give you everything you need to know. Look below to see the answers to our most frequently asked questions about shipping.
Do you ship to my country?
Yes, we ship our hemp products globally!
Our products have shipped to over 40 countries worldwide and we even ship daily to places like Australia and the UK. Please check our list of “Countries We Ship To” here.
When will I get my order?
- We ship orders from our warehouse Monday through Friday from 9am-4pm (Eastern Time).
- Orders placed on our website will ship out the next business day.
Products are sent through the United States Postal Service. Once an order is placed you will be sent tracking information, so you can follow your purchase all the way to your doorstep.
PLEASE NOTE: If you are located in the USA with an order of $500.00 or more, or if you are an international customer with an order of $350.00 or more, we will need an order confirmation (by phone or email) stating that you approve of this purchase. This additional step is for your protection. You can expect an email from one of our customer service representatives regarding this – or please free to email us with your order number and purchase confirmation to [email protected].
Additionally, HHO is not responsible and will not issue refunds for any international shipments that are lost or taken by customs. If you have any questions about this policy, please contact us, we would be happy to hear from you at [email protected].
Will I Fail a Drug Test?
Some work-place drug screens and tests detect THC and not the presence of Cannabinoids or other legal hemp based constituents. However, studies have shown that ingesting hemp can cause confirmed positive results. Based on this information, if you are subject to any form of drug screening or testing or are a member of the United States Armed Services, we cannot recommend that you ingest this product. Please consult with your healthcare practitioner as well as your employer or drug screening company.
What shipping options do you have?
We like to keep things simple here, that’s why we use flat rate postage from USPS:
- USPS First Class (5-7 Days): $8.00
- USPS Priority to US Only Flat Rate (3-4 Days) : $12.00
- USPS Priority Express w/guarantee to US Only (1-2 Days): $30.00
- USPS International Delivery (10-14 days): $35.00
Our Unbeatable 90-Day Money-Back Guarantee
Try our premium line of Hemp Oil products for a full 90 days, 100% Risk-Free. If you don’t LOVE it, I insist that you get 100% of your money back. I’ll even eat the credit-card processing fees. I’m offering this unbeatable guarantee because I truly want this to be a risk-free option for you. Try it. If you don’t love it, just email me at ANY TIME during the first 90 days and I’ll refund 100% of the price.
***Note: Refund Policy Does Not Apply to Bulk Orders. You may return any item EXCEPT bulk items for a refund of the original purchase price. Bulk items include: 10g tubes of Herbal Renewals (Blue, Green, Gold), 6-packs of Herbal Renewals Tubes (Blue, Green, Gold) Label, 7-packs of the Tasty Hemp Oil CBD Vape Oil, and any single product type ordered with a quantity of 3 or more. We hate to limit our refund policy in any way, but these bulk items are not “starter” orders and we assume that customers are well familiar with hemp oil and its constituents before purchasing them. We reserve the right to make exceptions to this policy if we feel it is being abused.
How to Make a Return: To return an item, simply email me at [email protected] or call 1-844-HEMPOIL (436-7645) to start the return/refund process. Credit card orders will be refunded to the card used for your most recent purchase of each specific item. Returns must be received within 10 days of pre-paid shipping return label request or within 90 days of original product order date, whichever is first. If you have any questions about our return policy or about a specific return, please contact us.
What will my package look like? Do you offer CBD discreet shipping?
While all of our products are 100% legal in the US and many countries abroad, we do send all of our orders in discreet packaging (see below for examples).
Most packages will come in the brown
cushioned envelope below, while Priority Mail (Regular and Express) will come in the red and white envelopes and boxes depending on the size of your order.
Have more questions?
Contact us and we’ll be happy to help ?